Tri-State Pulmonology earned a national honor for Exceptional Patient Experience as Top 10% Performers from SurveyVitals® in the first quarter of 2021. Survey Vitals® is a healthcare analytics company specializing in patient experience surveys.

Tri-State Pulmonology’s patient experience scores outperformed those of thousands of practices across the country. They received high ratings inclusive of the courteousness of the provider, professionalism of the staff, and exceptional short wait times, placing them in the 90th percentile in delivering an excellent patient experience. Recipients of SurveyVitals® Top 10% Award are determined using composite mean scores from thousands of patient experience surveys completed each quarter. Organizations ranked against their peers using composite percentile ranking with statistical confidence of 80% or higher receive this designation.

“From our physicians to our staff, this honor reflects the great care and experience our pulmonology patients receive every day and this is reflected in our scores,” said Craig Stein, Director of Pulmonology at Tri-State Memorial Hospital & Medical Campus.

SurveyVitals® offers a suite of survey tools that give healthcare providers and organizations the insight they need to succeed in today’s pay-for-performance environment. Surveys are administered via text message, email, and phone. Response data is tallied immediately, and robust online reports provide a real-time view into the health of an organization.

To learn more about Tri-State Pulmonology visit https://tristatehospital.org/pulmonology