My Health Portal is a secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as:
To offer greater transparency regarding hospital pricing, you can view information by following the link below for average hospital charges for specific services. This information is offered through the Washington State Hospital Association.
You will be billed as soon as possible after your visit to Tri-State Memorial Hospital.
You will receive a series of four notices. Monthly payment is required. Please contact our Patient Financial Counselors at 509.758.4651 or 509.758.4653 to establish a payment contract.
To make fast, easy bill payments online, please visit our convenient Bill Pay portal and create an account.
Hospital-Based Outpatient Care
“Provider-Based” or “Hospital-Based Outpatient” refers to the billing process for services rendered in a hospital outpatient clinic or location. This is the national model of practice for integrated health systems involved in patient care and Tri-State follows these very specific billing practices as mandated by the Center for Medicaid & Medicare Services.
Scheduled admissions, such as surgery appointments, must make financial arrangements prior to admission. A deposit will be requested for the portion of the billing not covered by insurance, such as co-payment, coinsurance, non-covered and deductible amounts.
Tri-State offers Financial Assistance, which is a way to help uninsured or underinsured patients and families pay for hospital medical services. Uninsured or underinsured patients may be eligible for financial assistance regardless of race, creed, color, national origin, sex, sexual orientation, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by the disabled person.
To find out more about Financial Assistance, what is needed to prove you are eligible, and what services will be covered, please contact the Patient Financial Counselors at 509.758.4651 or 509.758.4653.
Prompt Pay Discount
A prompt pay discount of 10% will be given on uninsured accounts if paid in full within 30 days of the first billing statement.
A finance charge will accrue on accounts not covered by insurance 90 days after the first billing statement. If your account is pending payment by insurance, the finance charge will begin accruing on the self-pay balance, or the amount you’re responsible for, 90 days after Tri-State receives payment from your insurance.
If your insurance does not pay within 90 days, the account will be considered a self-pay account and interest will accrue on the full balance.
The effective interest rate will be 1% per month. The finance charge will be figured by applying the monthly interest rate to the adjusted account balance (the previous balance minus any payments/credits plus any new charges).
Tri-State Memorial Hospital will bill your insurance company if your current insurance card is presented at the time of registration. You will be asked to sign a form authorizing your insurance company to assign benefits to Tri-State when you register.
You are expected to pay for charges that are not covered by insurance, such as co-payment, coinsurance, non-covered and deductible amounts. It is your responsibility to meet the requirements of your insurance policy for pre-approval of hospital services.
Questions regarding your insurance coverage or benefits must be directed to your insurance company.
Regence Blue Shield of Idaho
Blue Cross of Idaho
Premera Blue Cross
Idaho Medicaid / Healthy Connections
Coordinated Care (Washington Medicaid & Health Insurance)
Regence Blue Shield of Idaho, Medicare Advantage
Blue Cross of Idaho, Medicare Advantage
Veterans Affairs (VA) / TRICARE
Community Health Plan
Questions relating to a provider’s preferred, participating, network or non-network status will be the responsibility of the patient. The patient is responsible for meeting the requirements of their insurance policy and all questions regarding insurance coverage or benefits must be directed to your insurance company.
Tri-State will bill Medicare, and your Medicare supplement, for services you received. For any service not covered by Medicare, you will be asked to sign an Advance Beneficiary Notice (ABN) prior to treatment.
You must present your current medical card at the time of registration. Tri-State’s Registration staff will verify eligibility prior to treatment.
The Business Office will need the following information for services rendered that are the result of a work related injury:
Employer name, address and phone number
Date, time and location of injury
Claim Number (if applicable)
You must notify your employer about an on-the-job injury. Your employer will need to submit additional information.
The Business Office will submit a bill on your behalf for services related to a motor vehicle accident once the following information is received:
The name of the responsible party
The name and phone number of the responsible party’s auto insurance company, and the agent’s name
Your auto insurance company, phone number and agent name
Contact the Business Office
Please call the Business Office at 509.758.4652 (select Option 3) between the hours of 8 a.m. and 5 p.m., Monday through Friday, for help with:
Questions about your bill
Questions about how insurance is processed
Helpful Phone Numbers
Many doctors, ambulance companies and labs are separate businesses with their own billing and account procedures. Below is a list of groups who regularly provide care for patients at Tri-State Memorial Hospital. If you receive a bill from them, please contact them with any questions.