March 25, 2020
Tri-State's COVID-19 Response Updates
Tri-State Memorial Hospital & Medical Campus is responding to the evolving COVID-19 emergency. During this process, we are making several changes daily to protect the health and safety of our patients, providers, staff, and the community. All the changes below are effective immediately and are subject to change.
With everything that is happening, we want to remind our patients that we are open and ready to continue providing high-quality healthcare to our community.
Changes at Tri-State Memorial Hospital & Medical Center:
- Upon arrival to our facilities, all persons who are presenting for a clinic visit or treatment will need to please bring their own face mask coverings. It is a requirement for all individuals to be pre-masked prior to gaining access to any inside area or clinic. Visitor restrictions are still in place.
- After receiving additional testing supplies, Tri-State Memorial Hospital & Medical Campus is ready to expand testing guidelines to serve community healthcare needs. With the support of the Washington State Department of Health and Tri-State Administration, Tri-State Memorial Hospital & Medical Campus made a collective decision to test anyone who meets screening criteria for COVID-19.
- Screening criteria are any of the following symptoms:
- New cough
- New shortness of breath
- Myalgias (body aches)
- New loss or decrease in the sense of smell
- New change in taste
To enter the main building, look for the white tent! Follow the signs around campus guiding patients to the white tent at the south end of the hospital. All patients entering our facility will be screened before being allowed into our building. This screening is for fever, respiratory symptoms and travel history. It is not a medical screening.
1221 Campus Cafe is closed to the public. Visitors may not enter the cafe for the protection of our patients, staff, and the community.
The Tri-State Minor Care Center will now be an acute respiratory clinic, and will only be seeing patients with upper respiratory illnesses. All other non-life threatening injuries or illnesses will be directed to the appropriate Tri-State Family Practice Clinic. If a patient does go to Tri-State Minor Care Center with a concern that is not an acute respiratory illness, they will be triaged to the appropriate location. Signage and maps are provided to direct patients to the appropriate location. For additional information about changes at our Tri-State Minor Care Center, click here.
Entrances into the hospital are now restricted. All patients must enter our main hospital through a single entry point. Everyone will need to enter through the southwest entrance next to admissions. Signage directing patients where to enter will be placed throughout the facility.
Upon entering our facility, you will be screened and asked about the reason for your visit. If you are presenting with symptoms such as fever, cough, difficulty breathing (shortness of breath), have traveled internationally within the last 14-days, or have been in contact with someone who has tested positive or is under investigation for COVID-19, you will not be allowed to enter the facility.
Hospital visitors are no longer permitted at Tri-State Memorial Hospital & Medical Campus until further notice. To help ensure the safety of our patients, providers, employees, and our community, we have implemented a zero-visitor protocol effective immediately. Some exceptions may apply (e.g. pediatric patients and those receiving end-of-life care).
Tri-State Covid-19 Hotline: To better serve our community, we launched a hotline for community members who have questions or concerns regarding COVID-19. To reach the call center, dial 509.769.2215, Monday - Sunday from 8:00 am - 5:00 pm. Please be patient as we may experience high call volumes. If we can't answer your call immediately, leave a message, and your call will be returned as soon as the hotline team is able.
As the situation develops regarding COVID-19, we will continue to update our community on the changes that happen within our facility.