January 30, 2020
Tri-State Memorial Hospital’s Wound Healing and Podiatry Clinics are Recognized with the Nationwide Patient Experience Award from Survey Vitals
January 30, 2020 - Tri-State Memorial Hospital’s Wound Healing and Podiatry Clinics are a recipient of the Top-Rated Patient Experience Award from Survey Vitals. The nationwide award places the clinics in the top 10th percentile for exceptional performance.
Survey Vitals provides physician practices and hospitals with immediate, understandable, and actionable feedback through an electronic survey process with an automated sending method. Survey feedback is received directly from patients who have visited the facility. In 2019, there were 602,000 surveys conducted.
The clinics’ exceptional performance during the second quarter of 2019 earned them recognition. Recipients of SurveyVitals® Top 10% Award are determined using composite mean scores from thousands of patient experience surveys completed each quarter. Organizations ranked against their peers using composite percentile ranking with a statistical confidence of 80% + receive this designation.
“It’s our duty to ensure that all patients receive high quality and efficient healthcare,” said Jonathan Scott, Director of both the Wound Healing and Podiatry Clinics. “Our staff will always aim to enhance the overall patient experience.”
These clinics excel with high survey ratings inclusive of but not limited to the professionalism of the staff, courteousness of providers, neat facility, and short patient wait times. Clinic visit wait times received an overall 93% satisfaction rating. The high rankings set them amongst the overall 20th percentile in the nation.
Tri-State’s Wound Healing and Podiatry Clinics offer medical and surgical treatment for a full array of foot and ankle conditions, along with a variety of medical technologies to diagnose and treat chronic, non-healing wounds, with no referrals needed. For more information, please call Tri-State Wound Healing and Podiatry Clinics at 509.758.1119.