April 22, 2019
Tri-State Memorial Hospital & Medical Campus Earns National Honor for Superior Patient Experience as Top 10% Performers
Tri-State Memorial Hospital & Medical Campus has earned National Honor for Superior Patient Experience as Top 10% Performers from SurveyVitals® for the 2018 year. Survey Vitals®, a healthcare analytics company specializing in patient experience surveys, released its list of top performing organizations, and Tri-State Memorial Hospital was included on that list. Tri-State’s patient experience scores outperformed those of thousands of practices across the country. This specific honor reflects the above and beyond customer service satisfaction established by Tri-State’s Kidney & Hypertension Clinic.
“We are thrilled to highlight these organizations that have achieved this distinction,” said Bob Vosbrugh, (CEO) Chief Executive Officer of SureyVitals®. “Their commitment to excellence and doing right by their patients really shows and deserves to be rewarded.”
SurveyVitals® offers a suite of survey tools that give healthcare providers and organizations the insight they need to succeed in today’s pay-for-performance environment. Surveys are administered via text message, email, and phone. Response data is tallied immediately, and robust online reports provide a real-time view into the health of an organization.
“From our physicians to our staff, this honor reflects the great care and experience our nephrology patients receive every day and this is reflected in our scores,” said Don Wee, Chief Executive Officer at Tri-State Memorial Hospital & Medical Campus.
Recipients of SurveyVitals® Top 10% Award are determined using composite mean scores from thousands of patient experience surveys completed each quarter. Organizations ranked against their peers using composite percentile ranking with statistical confidence of 80% + receive this designation.