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Telepsychiatry is now available through Tri-State Family Practice for urgent and routine behavioral healthcare services through a safe, secure, and private videoconference. This service is available to current patients of Tri-State primary care providers through referral only.
Frequently Asked Questions
What is telepsychiatry?
Telepsychiatry is mental and behavioral health care delivered through video in a secure, private place. In-person staff will help set up the appointment and remain close by to help with any issues that may come up during your session. Telepsychiatry has been proven to be as effective as in-person care.
How does telepsychiatry work?
Telepsychiatry sessions will be conducted in the comfort of a private room at Tri-State Family Practice. Telepsychiatry is very similar to in-person psychiatry services. The main difference is that the provider is not in the same room or location as you. Instead, remote providers use a device with a camera and internet to lead sessions over video, similar to using tools such as Skype or FaceTime, but with safe and private platforms.
Why is telepsychiatry used?
Telepsychiatry is great for allowing more people access to behavioral healthcare. There are not enough psychiatry providers in the country and telepsychiatry makes it easier for them to see more people in more places. Your telepsychiatry provider is an expert in their field and trained in providing quality care through technology.
Will the telepsychiatry session be recorded?
No part of your session with the telepsychiatry provider will be recorded.
What happens during a session?
The telepsychiatry provider will ask you about the issue that brought you in today. They may also ask about anything that has happened in your life, your thoughts and feelings, and your physical health. The provider does this to get a good understanding of your situation and how they may be able to help craft a care plan that meets your specific wants and needs.
What should I do if I am having trouble seeing or hearing my provider during an appointment?
Please immediately contact a staff member of Tri-State Family Practice if you are unable to see or hear your provider.
How will my medical records be updated?
Your medical records will be updated by your telepsychiatry provider just as they would for a typical in-person session.
How do I schedule a telepsychiatry session?
You must be referred by your Tri-State primary care provider to schedule a session. Telepsychiatry is only available to current patients of Tri-State primary care providers.
Do I have to have a telepsychiatry session?
No, if you do not want to, you do not have to have a telepsychiatry session. If this is the case, please inform Tri-State Family Practice and they will share other options with you.
Who do I contact if I have any questions or concerns?
Please contact Tri-State Family Practice at 509.758.1450.
Tri-State Memorial Hospital will bill your insurance company and patients are expected to pay for charges that are not covered by insurance, such as co-payment. Or, patients may take advantage of a discounted self-pay option and pay the arranged amount at time of service. Questions regarding your insurance coverage or benefits must be directed to your insurance company or you may contact one of our Patient Access Representatives at 509.254.2716.
For more information, please call Tri-State Family Practice at 509.758.1450.
Meet Your Telepsychiatry Provider
Monica Nichols, MD
Monica Nichols, MD is a Washington and California licensed and board certified adult psychiatrist who prefers to take a holistic approach to care. Dr. Nichols completed her residency in psychiatry, residency in pediatrics and her doctorate at the University of California San Diego School of Medicine. She has worked as a psychiatric contractor for the California Department of Corrections for over 15 years, as a psychiatrist for Riverside County Mental Health for 13 years and she began her private practice in 2015. Dr. Nichols enjoys traveling and attending theater performances, and she is also fluent in Spanish.